Improve customer service through digital mailroom services
In today’s challenging market environment, customer expectations are higher than ever. Excellent communication and responsiveness could be what sets your business apart from the competition.
Digital mailroom services enables information to be automatically classified, scanned and quickly returned to the correct members of staff.
Faster processing times means employees can communicate with customers much more effectively, other benefits include:-
- A paperless office environment
- Increased productivity
- Reduced processing costs
- Accurate data
Digital Mailroom Services
A digital mailroom service enables businesses to divert incoming paperwork to Cleardata’s secure scanning bureau.
- Our staff will sort, prep and scan documents to suit your requirements.
- Key information extracted such as client reference number, date or address details using intelligent data capture software. The software can be trained to look for certain strings of words, for example:- “I am writing to complain”. Workflow will electronically send this type of mail to the complaints department for follow up.
- Data is validated against your existing databases, ensuring high levels of accuracy.
- Electronic files uploaded to Cleardata’s Cloud Document Management System, enabling staff to access information securely from any location using a web browser.
Cleardata are setup to handle financial information through our secure PCI Compliant Room. We are also accredited for ISO27001 Information Security, ISO9001 Quality Management and all staff are security cleared by Disclosure Scotland (read more about our accreditations and information security here).
For further information about Cleardata’s Digital Mailroom Services, contact our team on 0800 046 8081.